Frequently Asked Questions
Everything you need to know about your Prev shopping experience.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but usually arrive within 7-14 business days.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. To start a return or exchange, please visit our online Return Portal and enter your order number and email address.
How do I find the right size?
Each product page includes a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric elasticity mentioned in the description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Where are Prev garments manufactured?
Our collections are designed in-house and manufactured in ethically audited facilities that prioritize fair wages and sustainable production practices. Detailed information about the origin of each piece can be found on its product page.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.